# Raisetalk

> Raisetalk is an AI-powered conversational analytics and quality monitoring platform that transforms every phone call into strategic business insights. It serves customer service, collections, and sales teams across contact centers of all sizes.

Raisetalk automatically transcribes, analyzes, and scores 100% of customer conversations using customizable AI models. The platform supports 15 languages, integrates with major telephony systems (Genesys, Avaya, Amazon Connect, Twilio), and processes audio in under 2 minutes per hour. It detects sentiments, attitudes, churn risks, cross-sell opportunities, compliance gaps, and weak signals — all in real time. Data is hosted in the EU (Google Cloud Platform), encrypted with AES-256 at rest and TLS 1.3 in transit, and GDPR-compliant with automatic pseudonymization of 35 categories of personal data. Raisetalk is AI Act ready and does not use customer data for model training.

## Product

- [Platform Overview](https://www.raisetalk.com/en/product): Full feature set — AI analysis models, live dashboards, collaborative reporting, RBAC, multi-organization support, API & native connectors, FinOps cost tracking
- [Automated Quality Monitoring](https://www.raisetalk.com/en/automated-quality-monitoring): Evaluate 100% of conversations with AI-powered custom evaluation grids, automated scoring, agent coaching insights, and ISO 18295 support
- [Conversational Analysis](https://www.raisetalk.com/en/conversational-analysis): Detect sentiments, attitudes, weak signals, churn risk, and business opportunities from every customer interaction
- [Sales Compliance](https://www.raisetalk.com/en/sales-compliance): Monitor 100% of sales conversations for regulatory compliance in insurance (IDD), banking (MiFID II), leasing, and healthcare — with real-time alerts and audit trails
- [Sales Performance](https://www.raisetalk.com/en/sales-performance): Optimize sales KPIs through conversation analysis — cross-sell detection, objection handling, agent coaching, and performance dashboards

## Documentation

- [API Documentation](https://www.raisetalk.com/en/documentation/api-documentation): REST API reference for integrating Raisetalk into your systems — authentication, endpoints, data models
- [sFTP & CSV Integration](https://www.raisetalk.com/en/documentation/sftp-csv-integration): Import conversation data and metadata via sFTP or CSV files

## Blog

- [Quality Monitoring in Call Centers: The Complete Guide](https://www.raisetalk.com/en/blog/quality-monitoring-call-centers-complete-guide): KPIs, evaluation grids, AI automation, and step-by-step deployment guide
- [Customer Conversation Analysis: 5 Concrete Use Cases](https://www.raisetalk.com/en/blog/customer-conversation-analysis-5-concrete-use-cases): Churn detection, cross-sell, compliance, agent coaching, and customer satisfaction
- [Agent Coaching: How Conversational Analysis Accelerates Skills Development](https://www.raisetalk.com/en/blog/agent-coaching-skills-development-conversational-analysis): AI-powered identification of individual improvement areas with ROI simulations
- [Sales Compliance in Regulated Industries](https://www.raisetalk.com/en/blog/sales-compliance-insurance-banking-mutual-leasing-conversational-analysis): Insurance (IDD), banking (MiFID II), leasing — how AI transforms compliance into competitive advantage
- [Churn: Automatic Alerts for Departure Signals](https://www.raisetalk.com/en/blog/identify-churn-risks-conversational-analysis-attrition-signals): Real-time churn risk detection from conversation analysis vs. NPS and traditional surveys
- [Automated QM: Benchmark Internal Teams, BPO, and AI Tools](https://www.raisetalk.com/en/blog/automated-quality-monitoring-benchmarking-internal-teams-bpo-callbot-chatbot): Unified quality benchmark across internal agents, outsourced partners, callbots, and chatbots
- [KPMG CEE 2025: What the Customer Experience Barometer Reveals](https://www.raisetalk.com/en/blog/kpmg-cee-2025-customer-experience-barometer-contact-centers-conversational-analysis): Analysis of the KPMG 2025 study on customer experience pillars and their link to conversational analysis
- [ISO 18295-1: How to Certify Your Contact Center](https://www.raisetalk.com/en/blog/iso-18295-how-to-successfully-certify-your-customer-contact-center): ISO 18295-1 requirements and how AI conversational analysis supports certification
- [AI-Powered Quality Monitoring: Benefits for Contact Centers](https://www.raisetalk.com/en/blog/ai-quality-monitoring-benefits-contact-center-conversational-analysis): 100% conversation analysis, personalized training, automatic compliance, continuous improvement
- [Speech-to-Text: Which Models to Choose](https://www.raisetalk.com/en/blog/raisetalk-speech-to-text-models-for-conversational-analysis): Comparison of 7 STT models available on Raisetalk with recommendations by use case
- [Customer Relationship KPIs: Beyond Technical Metrics](https://www.raisetalk.com/en/blog/customer-relationship-kpis-beyond-technical-metrics): Why traditional KPIs miss real customer sentiment and how conversational analysis fills the gap
- [Conversational Analysis: 12 Features That Make the Difference](https://www.raisetalk.com/en/blog/conversational-analysis-voice-of-customer-12-features-that-make-the-difference): Strategic criteria for choosing a conversational analysis platform

## Company

- [Team](https://www.raisetalk.com/en/team): Founded by 4 experienced leaders with 20+ years in customer relationship software, corporate finance, and digital transformation
- [Contact](https://www.raisetalk.com/en/contact): Get in touch with the Raisetalk team
- [FAQ](https://www.raisetalk.com/en/faq): Frequently asked questions about the product, integration, data privacy, and pricing
- [Request Early Access](https://www.raisetalk.com/en/try): Sign up for early access to the Raisetalk platform