SIPREC: capture and analyze 100% of your calls directly from your telephony infrastructure

Capture calls at the source, not just analyze them

Until now, Raisetalk relied on what your telephony could export: a direct connector for cloud telephony (Aircall, Ringover, or any other platform with an API), a Kiamo connector through our partner SYD, or an sFTP file drop for everything else. Effective, but always dependent on an existing export.

New building block: Raisetalk can now capture calls directly at the level of your telephony infrastructure, via the standard SIPREC protocol. Concretely, your equipment (SBC, softswitch, carrier platform) sends a copy of the conversations to a lightweight Raisetalk recorder, which records them and then automatically pushes them into the platform for analysis. You no longer wait for a third-party system to agree to deliver your files: you capture where the conversations are born.

SIPREC, an open standard (not a vendor)

SIPREC (Session Recording, standardized by RFC 7865 and 7866) is the open standard for network recording. It was originally driven by the big names of enterprise recording (NICE, Verint, Cisco) and is today implemented by nearly all SBCs (Session Border Controllers) and telephony platforms: Ribbon, AudioCodes, Oracle/Acme Packet, Cisco CUBE, Avaya, Metaswitch, or the open source components OpenSIPS and Kamailio.

This means one simple thing: if your telephony speaks SIPREC, Raisetalk plugs into it, without you having to change equipment or lock yourself into a vendor. You don't buy a proprietary recorder coupled to a specific telephony: you add a capability, built on a standard, to the infrastructure you already have.

The arrival channel changes; the downstream analysis stays exactly the same.

Why capturing at the network level changes everything for compliance

When a regulator requires recording, it requires recording everything, not a sample. The ACPR duty of advice, MiFID II retention, proof of consent for telephone cold calling: all these obligations assume an exhaustive and reliable capture.

Capturing at the network level, via SIPREC, meets exactly that need. Recording depends neither on software installed on the workstation, nor on an agent handling it correctly, nor on an application running on the client side: it is the infrastructure itself that sends a copy of every conversation. 100% of the relevant calls are captured, systematically, which is precisely what an audit expects from you.

A single chain, from call to proof

Most players on the market do one or the other: either they record (and leave you with hours of audio no one listens to), or they analyze (but you first have to bring them the files). With this building block, Raisetalk does both in a single chain: the conversation is captured, transcribed, then run through all the platform's modules.

• Continuous evaluation of 100% of conversations according to your Quality Monitoring scorecards
• Interaction analysis: compliance, needs reformulation, posture, sentiment, key moments
• Voice of the Customer aggregated and searchable over time
• Natural-language search across all your exchanges
• Agent coaching on their real calls

From the raw call to defensible proof of compliance, with no integrator or toolchain to assemble.

Carrier-grade recording, within a mid-size company's reach

Historically, capturing calls at the heart of the network was reserved for large deployments like Verint or NICE, with the budgets and projects that go with them: integrators, several months of implementation. Raisetalk brings the same standardized capture capability in a radically more accessible form: a lightweight recorder, live in a few days, billed on usage, like the rest of the platform.

Another direct consequence: you no longer depend on your carrier's in-house AI, nor on its ability (or willingness) to export your files. You capture your conversations, you analyze them, you keep them. Your telephony goes back to being a simple transport layer; the intelligence stays with you.

How it works in practice

Setup is deliberately simple: a Raisetalk recorder is deployed as close as possible to your telephony, your SBC or softswitch is configured to send it the SIPREC stream, and the conversations then flow automatically into the platform. Since SIPREC is a standard, interoperability is validated case by case during integration, with your equipment as it is.

And if you're already on Aircall, Ringover, Kiamo or sFTP?

Nothing changes, and you lose nothing. SIPREC complements the existing channels, it does not replace them:

• Cloud telephony (Aircall, Ringover, or any other platform with an API): the direct API connector remains the fastest, a key is enough
• Kiamo contact center: a dedicated connector is available through our partner SYD
• A system that exports files: the sFTP drop remains proven and valid
• Telecom infrastructure, SBC, carrier platform: SIPREC now opens the door, without going through an export

In every case, the analysis scope is identical: only the channel through which the calls arrive differs.

Take action

Want to capture and analyze 100% of your calls directly from your telephony infrastructure? A few starting points:

• Book a demo: www.raisetalk.com/en/contact
• Explore the use cases: Automated Quality Monitoring | Conversational Analysis
• Carriers and integrators: you can embed Raisetalk recording and analysis into your own offering. Let's talk.

Your calls already contain the proof of your compliance and the key to your performance. With SIPREC capture, you don't even need to wait for another system to agree to deliver them: Raisetalk plugs in where your conversations are born.