The founding team: Four backgrounds, one conviction.
Customer relations, software publishing, business finance, digital transformation. We have spent enough time in contact centres to know what an evaluation grid really does to teams, for better and for worse.
“Analysis for machines, relationships for humans.”
Creator of StoreXperience, myViséo and Hubicus QM. He has been bringing teams together in the customer relations software industry for twenty years.
“Cultivating collective intelligence, growing projects and teams.”
Thirty-five years of expertise in software publishing, notably with global leaders such as Oracle and Bull.
“Innovation for growth and sales performance.”
Twenty years of experience in corporate finance, with recognised expertise in leasing.
“Transforming complexity into business opportunities.”
Co-founder of the Koul agency, which specialises in development and digital transformation.
Three non-negotiable principles.
The decision stays human
AI evaluates, suggests and justifies. It does not sanction. An advisor can contest a criterion, and a manager can amend an evaluation: this is built into the product, not tolerated on the side.
Privacy is not optional
Pseudonymisation from the transcription stage, hosting in Europe, no conversation used to train a model. Even when it is less convenient for us.
Technological independence
We choose our transcription and analysis models, and we can change them. No lock-in to a single supplier, no dependency we have no say over.
We rarely hire. We always reply.
No open positions at the moment. If you think we should open one for you, write to us: the team reads everything.
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