Analysis for machines, relationships for humans

SYD Digital Care, a French pure player in customer interaction management and exclusive Kiamo integrator, becomes a distributor and integrator of Raisetalk, the French conversational analysis solution.

The Ringover x Raisetalk API connector is now live: the second direct connector in our catalog, after Aircall. A single API key (EU and US regions supported) and your Ringover calls are automatically transcribed, scored and analyzed. Automated Quality Monitoring, interaction analysis, Voice of the Customer and conversational search apply immediately. Integration free for any contract signed before September 30, 2026.

The asynchronous CSV export of analyzed conversations is now available directly from Raisetalk. Your analyses connect to your CRM, your data warehouse, your BI (Power BI, Tableau, Looker), your reporting pipelines or your internal models. Conversational data that flows, intersects and enriches with the rest of your ecosystem.

The Raisetalk API documentation is now published in OpenAPI format, generated automatically from the source code and updated on every deployment. In a single command, you can generate a working client SDK in more than 50 languages (PHP, Python, TypeScript, Java, Go, etc.).

Raisetalk's first direct API connector is now live. Plug in your Aircall account in minutes: transcription, automated Quality Monitoring, interaction analysis, Voice of the Customer and conversational search immediately apply to 100% of your calls. Integration free for any contract signed before June 30, 2026.

Your customer conversations contain thousands of signals buried in hours of recordings. What if you could ask a question in natural language — 'which calls mention a billing issue this month?' — and get a synthesized, sourced answer in seconds? Raisetalk transforms your transcriptions into a searchable knowledge base.

The speech analytics market has reached $4.1 billion and solutions are multiplying. STT accuracy, customization, AI independence, usability, data sovereignty: discover the 12 key criteria for evaluating and comparing conversational analysis platforms.

The KPMG CEE 2025-2026 barometer evaluated 240 brands on 6 pillars of customer experience. The findings are clear: Integrity, Empathy, and Personalization — the most impactful pillars — are played out in conversations. Discover what this means for your contact center and how conversational analysis makes these pillars measurable.

Random listening to 2-5% of calls is no longer enough to effectively coach your agents. Discover how AI-powered conversational analysis identifies individual improvement areas, objectifies evaluation, and reduces ramp-up time — with ROI simulations for 4 company profiles.

Discover 5 concrete use cases for customer conversation analysis: churn detection, cross-sell, compliance, agent coaching, and customer satisfaction improvement.

Complete guide to quality monitoring in call centers: essential KPIs, evaluation grids, transition to AI automation, and step-by-step deployment.

Weak signals, churn risks, commercial opportunities: 99% of customer calls are never analyzed in depth. Discover why human listening is no longer enough and how automated conversational analysis is changing the game.

Internal teams, BPO providers, callbots and chatbots: 3 entities, 3 quality levels, and no common framework to compare them. Discover how automated Quality Monitoring creates a unified benchmark that reveals performance gaps — with ROI simulations per entity type.

Insurance (IDD), banking (MiFID II), mutual insurance, leasing: each sector has specific verbal compliance obligations, but only 2 to 5% of calls are actually audited. Discover how AI-powered conversational analysis transforms compliance monitoring into a competitive advantage — with ROI simulations by sector.

Being alerted in real time to churn risk allows you to act before it's too late on retention, while traditional tools like NPS and surveys only capture churn symptoms, not its causes — and far too late.

Raisetalk deploys Voxtral Transcribe 2 by Mistral AI: native diarization, 4% WER and French sovereignty. Discover how this new STT model reshapes the comparison.

Discover the requirements of ISO 18295-1 standard for customer contact centers, quality evaluation criteria, and how AI conversational analysis facilitates certification.

Discover how AI transforms Quality Monitoring: analysis of 100% of conversations, personalized agent training, automatic regulatory compliance, and continuous improvement of customer satisfaction.

Technical KPIs measure efficiency, not satisfaction. Surveys have low response rates. Discover how AI conversational analysis reveals your customers' true voice across 100% of interactions.

Quality Monitoring, Sales Compliance, Voice of Customer: the choice of transcription model determines the reliability of your analyses. Comparison of the 7 STT models available on Raisetalk, with our recommendations by use case.

Your conversational analysis platform reveals crucial information about your customers. The data is there, in your reports... But when you consult them, it's often too late.

Raisetalk enriches its offering with Mistral AI, the French generative AI champion. A new step in our independence strategy from LLM providers.

Conversational analysis platforms allow you to automatically evaluate hundreds of criteria on each interaction. But some elements remain impossible to detect automatically, because they simply are not in the conversation.

Conversational analysis is much more than just transcription, and choosing software raises strategic questions.

Far beyond simple multilingual transcription, these solutions integrate advanced features such as sentiment analysis, attitude detection, and strategic insight extraction from every interaction.

Because understanding a call should never come at the expense of confidentiality.

Phone conversations are full of valuable insights... but 90% are never analyzed.

In a context where every interaction counts, companies are looking to optimize their quality assessment methods to guarantee customer satisfaction

Your conversations are a goldmine, and Raisetalk allows you to extract them reliably and in detail.