Automated Quality Monitoring
Evaluate 100% of your conversations against your own grids, written in natural language. Automatic scoring, a justification for every score, and a human decision that always has the final say.
AI-powered Quality Monitoring & Voice of the Customer: Listen to 100% of your customers. Not 2% of your calls.
Raisetalk transcribes, evaluates and analyses every conversation (call, email or chat) against your own grids. Quality, compliance and weak signals, in 15 languages, with no sampling and no training.
- No credit card
- No cookies
- Your data never trains a model
Illustration: the analysis of a car insurance sales call, with four indicators (overall quality 83%, overall temperature 75%, advisor's attitude 100%, client's sentiments 29%), the recording timeline and two labelled transcript excerpts, one for compliance with the duty to advise, the other for a weak signal of churn risk.
Connected to your telephony, your CRM and your exports
- Aircall
- Ringover
- Genesys
- Salesforce
- HubSpot
- Qlik Sense
- API / sFTP / CSV
The reality
Sampling leaves you flying blind.
A supervisor listens to a few calls per advisor per month. NPS surveys arrive too late, and only capture the people who answer them. Meanwhile, most of what your customers say stays in audio files that nobody will ever open.
- 2 to 5% of conversations actually audited in a traditional contact centre
- 100% evaluated automatically by Raisetalk, against your own grids
- 15 languages analysed natively, with no extra configuration
- < 5 min between uploading an audio file and your first report
Our expertise
Every challenge has its own reading of your conversations.
The same conversations, four readings. You switch on the ones that matter to your teams.
Sales compliance
Prove the duty to advise was met on every sale. Real-time alerts, evidential archiving and an audit trail that holds up in an ACPR, IDD or MiFID II review.
Sales performance
Spot buying signals, the objections that stall deals and the techniques that really convert. Targeted coaching, cross-selling and dashboards by team.
Conversational analysis
Query all your interactions in plain language. What your customers express, observed behaviours, weak churn signals and emerging topics, with no survey to send.
How it works
From your telephony to your dashboards, in three steps.
- 01
Connect
Aircall, Ringover, Genesys, SIPREC recording, API or a simple file upload: your conversations arrive automatically, whatever the source tool.
- 02
Analyse
Transcription, diarisation and pseudonymisation, then evaluation against your grids written in natural language. Every score is backed by a timestamped excerpt.
- 03
Steer
Real-time reports, alerts, coaching workflows and exports. In-house teams, service providers and BPOs compared against the same standard.
Illustration: a quality-by-team dashboard for October 2026, comparing Paris (75%), Lyon (94%), Lille (61%), two BPO providers (48% and 67%) and a callbot (84%), with compliance (94%), the gap between in-house teams and BPOs (minus 18 points) and the number of conversations (12,480).
Your data, your reporting
Steering that fits on one screen, not in twelve spreadsheets.
At last, compare your in-house teams, your BPO providers, your callbots and your chatbots against a common standard.
- Charts and tables by advisor, team, model or label.
- Any data from the conversation becomes a filter.
- Reports shared with the team and scheduled by email.
- PDF and CSV export, and an open API documented in OpenAPI.
Use cases
Three situations where sampling costs you dearly.
Insurance · Banking · Leasing
Prove the duty to advise on every remote sale
ACPR recommendation 2024-R-03 requires written proof of the advice given. Raisetalk checks that the obligations are stated on every single call and archives the timestamped excerpt that serves as evidence.
2 to 5% → 100% of sales checked
Contact centre · BPO
Compare in-house teams, providers and bots
In-house teams, BPOs, callbots and chatbots: three entities, three tools, no common standard. A single grid finally reveals the real performance gaps.
1 common grid, 4 channels
Retention · Voice of the Customer
Hear customers leaving before they cancel
“I've seen it cheaper elsewhere”, “this is the third time I've called”: churn signals are spoken out loud, not written in surveys. The alert goes out the same day.
Alerts as they happen
Security & compliance
Compliance is proven every day, not once a year.
Our controls are collected automatically every day by a continuous monitoring platform, and published openly. Not a one-off audit written by hand.
Last synchronised: · Aikido Security
- SOC 2 532complying controls
- ISO 27001:2022 456complying controls
- CIS Controls v8 462complying controls
- PCI DSS 374complying controls
- GDPR 181complying controls
- NIS2 148complying controls
- DORA 147complying controls
- All frameworks
Counters: number of controls reported as complying among those assessed automatically. HIPAA, HITRUST, ENS and UK Cyber Essentials on request.
Analysis for machines, relationships for humans.
Our analysis of the customer relationship of tomorrow.
Churn: Automatic Alerts for Departure Signals in Your Conversations
Being alerted in real time to churn risk allows you to act before it's too late on retention, while traditional tools like NPS and surveys only capture churn symptoms, not its causes — and far too late.
Sales Compliance: How to Secure 100% of Your Conversations in Regulated Industries
Insurance (IDD), banking (MiFID II), mutual insurance, leasing: each sector has specific verbal compliance obligations, but only 2 to 5% of calls are actually audited. Discover how AI-powered conversational analysis transforms compliance monitoring into a competitive advantage — with ROI simulations by sector.
Quality Monitoring: are you more "procedural" or "relational"?
A procedural scorecard checks that the advisor introduced themselves, rephrased and closed the call. A relational approach looks at what the call produced for the customer: a problem solved, a commitment kept, a reason to trust. What research says, our stance inspired by the Agile Manifesto, how to measure the relationship without measuring emotion, and a test to place your own set-up.
Frequently asked questions
The questions we get asked most.
A question that isn't here? The team replies within one working day.
Raisetalk is an AI-powered conversational analysis and quality monitoring platform. It automatically transcribes, analyses and evaluates 100% of your conversations (calls, chats, emails) to extract actionable insights: signals expressed by customers, weak signals, compliance and sales performance.
Raisetalk automatically evaluates each conversation against your customised quality grids. You define your criteria in natural language (e.g. 'Did the agent offer an alternative?'), the platform evaluates them, generates a score and triggers alerts for interactions that require special attention.
Yes. Raisetalk has a comprehensive, documented REST API that enables integration with any CRM or business tool. Call summaries, quality scores and alerts can be automatically pushed to your contact records or tickets.
Yes. Raisetalk is designed with privacy-by-design principles: automatic pseudonymisation of 35 categories of personal data, operational right to erasure, DPA (Data Processing Agreement) provided to every client. The platform is also AI Act ready.
No. Your customers' conversations are never used to train Raisetalk's models or those of third parties. Your data remains strictly isolated and proprietary.
Yes. Raisetalk offers early access with no credit card required. You can import your first conversations and get real results immediately. A guided welcome tour accompanies you from sign-up.
Upload a call. Read its analysis. Five minutes.
Sign up in seconds, with no credit card and no cookies. A welcome tour walks you through the key principles, then you add your first conversation.
Early access · Your feedback shapes the product