Product

Your grids, your models, your teams. Our engine.

Raisetalk adapts to your business challenges, your evaluation criteria and your ways of working, not the other way round. Here is what the platform actually does with each of your conversations.

Try it free Book a demo
01

Automatic conversation analysis

Phone calls, emails and chats go in through the same pipe and come out evaluated, summarised and labelled.

Overall analysis & summary

Quality, the temperature of the exchange, the advisor's attitude and the signals the client expresses, with a summary and alerts.

Contextualisation

Labels, imported or detected, that trigger the appropriate analysis model.

Evaluation criteria

Your grids, written in natural language. Every score is justified.

Transcription & anonymisation

Personal data is pseudonymised according to the purpose of the processing.

Inputs
  • Call
  • Email
  • Chat
  1. Transcription & diarisation 15 languages · who speaks, when, for how long
  2. Pseudonymisation Personal data masked according to the purpose
  3. Labelling & context The right analysis model is triggered automatically
  4. Evaluation against your grids Score + justification + timestamped excerpt
  5. Alerts & workflows Notification, coaching task, CRM export

Conversation analysed, searchable and filterable, on average 48 s after it is received

02

Analysis models for every need

You create and configure your models yourself. No ticket, no consultant, no waiting.

  • Custom models Your criteria, your weightings, your blocking thresholds.
  • Shared questions & categories A common foundation for comparing areas for improvement across teams.
  • Your models evolve with you Add or remove a question: reports, dashboards, alerts and workflows stay consistent.
  • Every language, one model You translate the name of the model. Raisetalk handles the rest.
03

Your data, your reporting

A library of charts and tables, by user, team, model or label. In real time.

  • Library Ready-to-use visualisations.
  • Filters Any data from the conversation can be used as a filter.
  • Collaborative Share a report with the team or schedule it to be sent by email.
  • Live Real-time calculations, no waiting.
04

Your tools, your organisation

In-house and external staff, service providers and BPOs: everyone accesses the data that concerns them, and only that data. Your advisors are recognised on import, whatever the source tool.

ProfileConversationsGridsReportsAdmin
Quality manager The whole organisation
In-house supervisor Their own team
BPO manager Their own scope only
Advisor Their own conversations
05

Every challenge has its own reading of your conversations

06

Your conversations arrive on their own

See the catalogue

Upload a call. Read its analysis. Five minutes.

Sign up in seconds, with no credit card and no cookies. A welcome tour walks you through the key principles, then you add your first conversation.

Try it free Book a demo

Early access · Your feedback shapes the product