Key takeaways on the Aircall connector
- The Raisetalk Aircall connector is now available: it's our first direct API connector, adding to the sFTP integrations already offered
- Activated in minutes: a pair of Aircall API keys is all it takes — your calls flow into Raisetalk in near real time
- All Raisetalk modules apply immediately to your Aircall calls: automated Quality Monitoring, interaction analysis, Voice of the Customer, conversational search, agent coaching
- Launch offer: Aircall integration free for any contract signed before June 30, 2026
How do you automatically analyze your Aircall calls with Raisetalk?
Simply connect Raisetalk to your Aircall account through the new direct API connector. As soon as it's activated, every call recorded in Aircall is automatically retrieved, transcribed and analyzed by Raisetalk: continuous evaluation of 100% of your conversations, customer pain-point detection, agent coaching, semantic search across all interactions. No manual action, no export, no homemade script to maintain.
Aircall and Raisetalk: two complementary building blocks
What Aircall brings
Aircall is a leading cloud telephony platform designed to run a modern call center day to day. It covers the full operational cycle of voice customer service:
- Smart routing for inbound and outbound calls, IVR, queues, international numbers
- Real-time operational dashboards to track customer service KPIs on the flow side: wait time, average handling time, answer rate, agent availability
- Native CRM integrations (Salesforce, HubSpot, Zendesk, etc.) that surface customer context on screen at the moment of the call
- Automatic recording of conversations and supervisor-side tag management
It's a solid foundation for orchestrating the telephony activity of a call center.
What Raisetalk adds
Raisetalk operates on a complementary scope: analyzing the content of conversations once they've happened. By plugging into Aircall, Raisetalk automatically retrieves each call, transcribes it and extracts value in several forms:
- Continuous evaluation of 100% of conversations against your Quality Monitoring scorecards, complementing human listening which remains useful for sensitive cases
- Qualitative interaction analysis: regulatory compliance, need reformulation, sales posture, signals expressed by the customer, key moments of each exchange
- Customer feedback aggregation at scale: verbatims stay in your Aircall recordings but become searchable, aggregable and comparable over time
- Trend detection across thousands of calls: recurring pain points, commercial opportunities, churn signals, emergence of new contact reasons
By connecting the two platforms, Aircall keeps running your telephony while Raisetalk takes over the analysis of interactions, with no friction and no double entry.
What you get the moment you connect Aircall to Raisetalk
Automated Quality Monitoring on 100% of calls
As soon as a call lands in Aircall, it's transcribed then automatically evaluated by the Raisetalk assessment system. Customized scorecards, AI scoring, compliance checkpoint detection, key moment identification, analysis of the signals expressed by the customer. No more random listening to 5% of calls: every conversation is scored according to your criteria, continuously, without mobilizing a human evaluator.
Raisetalk's Artificial Intelligence technology applies the same scorecards to all your agents, across all your teams, 24/7. The result: true agent performance management, grounded in exhaustiveness rather than sampling.
To dig deeper, see our complete guide to Quality Monitoring in call centers.
Conversational analysis and Voice of the Customer
Beyond individual evaluation, the platform aggregates interaction analysis to surface patterns: recurring pain points, contact reasons, competitor mentions, cancellation signals, trends in the satisfaction customers express. Your Aircall calls become a continuous Voice of the Customer source, based on 100% of your conversations rather than NPS surveys with 10% response rates.
Natural-language conversational search
You can query your Aircall calls directly: "which customers mentioned a billing problem this week?", "summarize Julie's last 5 calls where satisfaction is below 3". Semantic search locates and synthesizes the relevant conversations in seconds. To go further, see how to query your customer calls in natural language.
Coaching and quality improvement
All scores, trends and summaries feed directly into feedback loops: every agent has a dashboard of their own performance, every supervisor prepares coaching sessions with automatically generated briefs. Quality improvement shifts from a monthly ritual to a continuous process.
How the Aircall connector works
The connector builds on the public Aircall API and plugs into the standard Raisetalk pipeline:
| Step | What happens |
|---|---|
| 1. Activation | You generate an api_id / api_token pair in your Aircall dashboard and share it with Raisetalk |
| 2. Synchronization | Raisetalk queries the Aircall API continuously and fetches new calls: metadata (direction, duration, agent, number, contact), Aircall tags and audio recordings |
| 3. Targeting | A rules engine lets you select only the relevant calls (e.g. process only inbound calls longer than 30 seconds, exclude internal lines, filter on specific Aircall tags) |
| 4. Processing | Selected calls are transcribed, evaluated by the Raisetalk assessment system, then injected into the Quality Monitoring, Voice of the Customer and conversational search modules |
Aircall tags are preserved and become filtering criteria inside Raisetalk. Agent information (name, email) and contact information (number, name) also flow through, enabling analysis by agent, by team, by caller type.
On the security side, company-level isolation is native: your Aircall conversations are visible only to your Raisetalk users, with partitioning applied to every query without exception.
Why this connector is a turning point for Raisetalk
Until now, connecting to Raisetalk mainly went through sFTP: regularly dropping audio files and metadata into a secure space. This works very well for customers that already have an export pipeline, but it requires integration work on the customer side.
The Aircall connector is Raisetalk's first direct API connector. No more file drops, no more scripts to maintain, no more intermediate layer: Raisetalk pulls the data directly from where it's produced. It's also a signal about our roadmap: more direct connectors are in the works for the main cloud telephony platforms on the market.
If you use Aircall, you're minutes away from turning every call into actionable intelligence. No 3-month IT project, no complex deployment: a pair of API keys, a configuration of the targeting rules, and your calls are analyzed the very next day.
Launch offer: Aircall integration on the house
To mark the launch of the connector, Aircall integration is free for any contract signed before June 30, 2026. This covers the full onboarding: targeting rule setup, custom Quality Monitoring scorecard configuration, user provisioning and team training.
Next steps
You use Aircall and want to make your conversations speak up? A few ways to get started:
- Book a demo: www.raisetalk.com/en/contact
- Explore the use cases: Automated Quality Monitoring | Conversational Analysis
- Go further: 5 concrete use cases of conversational analysis
Your Aircall calls already contain everything you need to know: recurring pain points, missed commercial opportunities, coaching cues, exit signals. All that was missing was a direct path to exploit them. That's now in place.
