In this blog, we share our vision of tomorrow's customer relationships: how conversational analysis is revolutionizing Quality Monitoring, how AI decodes the voice of the customer, and most importantly, how to transform these insights into memorable experiences.
➜ Strategies, feedback, and innovations: everything you need to elevate your customer experience.
Raisetalk introduces disputes: an administrator or a supervisor can set an evaluation aside from quality monitoring when it should not count (poor recording quality, customer GDPR request, out-of-scope conversation, wrong attribution). A disputed evaluation disappears from the list, reporting, exports and searches, but nothing is deleted: the action is reversible, validated by an administrator and fully traced.
Raisetalk now ships with its own built-in support module: every user creates and tracks their requests from the application, without email or third-party tool, with discussion thread, statuses and notifications. Partners become the first-level support of their clients, with priorities, internal notes and total isolation. Because a quality monitoring tool that analyses the voice of the customer owes it to itself to listen to the voice of its users.
The Ringover x Raisetalk API connector is now live: the second direct connector in our catalog, after Aircall. A single API key (EU and US regions supported) and your Ringover calls are automatically transcribed, scored and analyzed. Automated Quality Monitoring, interaction analysis, Voice of the Customer and conversational search apply immediately. Integration free for any contract signed before September 30, 2026.
Raisetalk's first direct API connector is now live. Plug in your Aircall account in minutes: transcription, automated Quality Monitoring, interaction analysis, Voice of the Customer and conversational search immediately apply to 100% of your calls. Integration free for any contract signed before June 30, 2026.
