Ringover x Raisetalk: new direct connector and a growing catalog of native integrations

How to automatically analyze your Ringover calls with Raisetalk?

Just plug Raisetalk into your Ringover account through the new direct API connector. As soon as it's activated, every call recorded in Ringover is automatically fetched, transcribed and analyzed by Raisetalk: continuous evaluation of 100% of conversations, customer pain point detection, agent coaching, semantic search across every interaction. No manual action, no export, no in-house script to maintain.

A catalog of native connectors that is industrializing

With Aircall in April and now Ringover, Raisetalk is moving from a single API connector to a real catalog of native integrations. This is no longer a one-off — it's a platform strategy.

Three concrete takeaways for call centers considering conversational analytics:

• 100% automated call analysis is no longer reserved for in-house pipelines. If your telephony lives in the cloud and exposes a public API, Raisetalk can plug straight into it. No sFTP drop to set up on the IT side, no script to maintain.
• The roadmap is readable. Aircall and Ringover are the first two of a series. The leading cloud telephony platforms on the market are scheduled for the coming quarters. If your telephony isn't covered yet by a direct connector, the sFTP integration remains available and works very well.
• The internal building blocks are shared. What works for Aircall works for Ringover, and will work for what comes next: sFTP, emails, chats, etc. This significantly speeds up the delivery of each new connector.

That's the context this Ringover connector fits into: not a one-shot release, but a new milestone in an industrial mechanic.

Ringover and Raisetalk: two complementary building blocks

What Ringover brings

Ringover is a European-born cloud telephony platform deployed internationally (EU and US regions), particularly strong with B2B sales teams, multilingual support centers and BPO players. A notable specificity: Ringover is a fully licensed telecom carrier (registered with ARCEP, the French telecom regulator), which lets it own the entire call routing chain and the associated quality of service. The platform covers the full operational cycle of telephone customer relations:

• Smart routing of inbound and outbound calls, IVR scenarios, queues, international numbers across 65+ countries
• Real-time operational dashboards to monitor flow-side KPIs: wait time, AHT, answer rate, agent availability
• Native CRM integrations (Salesforce, HubSpot, Zendesk, Pipedrive, etc.) that surface customer context on screen during the call
• Automatic call recording, supervisor-managed tagging, native transcription on the Ringover side

It's a solid foundation to orchestrate the telephony of a call center, both in domestic and international setups.

What Raisetalk adds

Raisetalk steps in on a complementary scope: deep analysis of conversation content once calls have happened. By plugging into Ringover, Raisetalk automatically retrieves each call, transcribes it with its dedicated engine and extracts value in several forms:

• Continuous evaluation of 100% of conversations based on your Quality Monitoring scorecards, complementing human listening which remains useful on sensitive cases
• Qualitative analysis of interactions: regulatory compliance, customer need reformulation, sales posture, sentiment, key moments of every exchange
• Customer feedback aggregation at scale: verbatims stay in your Ringover recordings but become searchable, aggregable and comparable over time
• Trend detection across thousands of calls: recurring pain points, commercial opportunities, churn signals, emergence of new contact reasons

By connecting both platforms, Ringover keeps running your telephony while Raisetalk takes over interaction analysis, with no friction and no double entry.

What you get the moment you connect Ringover to Raisetalk

Automated Quality Monitoring on 100% of calls

As soon as a call is recorded in Ringover, it's fetched, transcribed and automatically scored by Raisetalk's evaluation system. Custom scorecards, AI scoring, compliance checkpoint detection, key moment identification, customer sentiment analysis. You move from random listening of a few percent of calls to continuous, exhaustive evaluation: every conversation is scored against your criteria, continuously, with no human evaluator required.

Raisetalk's AI applies the same scorecards to all your agents, across all your teams, 24/7. The result: a real lever to manage agent performance, grounded in exhaustiveness rather than sampling.

To go deeper, see our complete guide to Quality Monitoring in call centers.

Conversational analysis and Voice of the Customer

Beyond individual evaluation, the platform aggregates interaction analysis to surface patterns: recurring pain points, contact reasons, competitor mentions, cancellation signals, overall sentiment. Your Ringover calls become a continuous Voice of the Customer source, based on 100% of your conversations rather than NPS surveys with 10% response rates.

Conversational search in natural language

You can query your Ringover calls directly: "which customers mentioned a billing issue this week?", "summarize Julie's last 5 calls where satisfaction is below 3". Semantic search locates and synthesizes relevant conversations in seconds. To go further, see how to query your customer calls in natural language.

Coaching and quality improvement

All scores, trends and summaries feed directly into feedback loops: each agent has their own performance dashboard, each supervisor prepares coaching sessions with auto-generated briefs. Quality improvement shifts from a monthly ritual to a continuous process.

How the Ringover connector works

The connector is built on Ringover's public API v2 and integrates into the standard Raisetalk pipeline:

A few Ringover-specific details worth knowing:

• EU and US regions: the connector works with both Ringover regions; the base URL is selected at configuration time
• IVR scenarios preserved: the name of the scenario that routed the call flows through as metadata and becomes a filtering and analysis criterion
• Ringover tags captured: tags applied by supervisors or by your Ringover automations are preserved and become filtering criteria inside Raisetalk
• Agent and contact info: agent name, email, Ringover ID, plus contact fields (name, number, country) all flow through automatically, enabling cross-analysis by agent, team, or caller segment

On the security side, per-company isolation is native: your Ringover conversations are only visible to your Raisetalk users, with strict tenant separation enforced on every request. The API key is stored encrypted (AES-256).

A market reality: call centers are multi-equipped

Very few call centers run on a single telephony solution today. The norm is coexistence: Aircall on a sales team, Ringover on a support service, Kiamo or Hermès on a legacy customer relations center, plus outsourced sites at BPO partners that bring their own technical stack. On top of that, written channels (email, chat, messaging) and recordings already archived on internal storage.

In this fragmented landscape, plugging conversational analytics into a single building block mechanically leaves large parts of the activity off the radar: by construction, you'll only manage quality, compliance and Voice of the Customer on a fraction of your interactions.

That's exactly the value of the Raisetalk catalog: collect, transcribe and analyze conversations wherever they live, regardless of the tool that produced them. Aircall and Ringover via direct API connectors, the rest via sFTP or custom integration, all consolidated in a single platform with the same Quality Monitoring scorecards, the same analysis engine, the same conversational search.

The result: unmatched flexibility to analyze all of your conversations, without having to standardize your telephony stack first.

Launch offer: Ringover integration free of charge

To support the connector launch, Ringover integration is free for any contract signed before September 30, 2026. This covers the entire onboarding: targeting rules setup, custom Quality Monitoring scorecards configuration, user provisioning and team training.

What if you use neither Aircall nor Ringover?

Two options depending on your telephony:

• Your solution is on the roadmap of upcoming direct connectors: let us know, your interest helps us prioritize the calendar
• Your telephony exposes an export or a file drop: Raisetalk's sFTP integration is battle-tested and remains a valid option to get started while waiting for a native connector

Either way, the functional scope on the Raisetalk side (automated Quality Monitoring, conversational analysis, Voice of the Customer, natural-language search) is exactly the same: only the channel through which the calls arrive changes.

Take action

You use Ringover and you want to make your conversations talk? A few starting points:

• Book a demo: www.raisetalk.com/en/contact
• Explore the use cases: Automated Quality Monitoring | Conversational Analysis
• Discover the Aircall connector: Aircall x Raisetalk, how to automatically analyze 100% of your calls
• To go further: 5 concrete use cases of conversational analysis

Your Ringover calls already contain everything you need to know: recurring pain points, missed sales opportunities, coaching points, churn signals. With the new direct connector, all it takes is an API key to start putting them to work.