Raisetalk2 min read

What if every customer call became a growth opportunity?

Phone conversations are full of valuable insights... but 90% are never analyzed.

A customer call turned into a growth opportunity

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At Raisetalk, we start from a simple observation:

📞 Phone exchanges are full of valuable insights... but 90% are never analyzed.
Why? Due to lack of time, resources, or accessible tools.

We're changing the game.

🎯 With Raisetalk, analyze your conversations with complete autonomy:
✔️ Detect pain points, best practices, and commercial opportunities
✔️ Configure your analyses in minutes, without technical expertise
✔️ Reduce your analysis costs by 90%, thanks to AI, while maintaining high reliability

💡 Your calls deserve more than just a history.
🗣️ Put the voice of the customer at the heart of your decisions: https://www.raisetalk.com
🚀 Try it now: https://app.raisetalk.com/try

  • AI
  • Conversational Analysis
  • Voice of Customer
Twelve identical cards sorted into four groups, one of them entirely coral
Conversational Analysis 16 min

12 conversational analysis software tools in 2026: the comparison for French-speaking contact centres, without ranking

Gong, Fireflies.ai, CallMiner, Observe.AI, Genesys Cloud, Verint, Raisetalk: under the "conversational analysis" label, four families of tools that do not listen to the same thing. Twelve software tools reviewed with the criteria of a French-speaking contact centre: public pricing, documented French support, data hosting, auditability of scores. No rating and no podium, with sources, and with the cases where Raisetalk is not the right choice.

Genesys 2026 study on customer experience in France
Conversational Analysis 14 min

Genesys 2026: France has Europe's strongest relational ambition, and its weakest execution

The 5th edition of Genesys' "State of Customer Experience" surveys 5,811 consumers and 1,560 CX leaders. It reveals a French paradox: 43 % of French CX leaders put loyalty and empathy at the top of their priorities, a world record, while France ranks last in Europe on automatic context handover to the agent (34 %) and reports 6 % significant reduction in customer effort, against 24 % worldwide. The strongest ambition, the weakest execution: an instrumentation gap, not a conviction gap.

EY / SP2C 2026 contact centre barometer
Conversational Analysis 14 min

EY / SP2C Barometer 2026: the shift from volume to value, and the measurement it's missing

The EY / SP2C Barometer 2026 records a rupture: the French outsourced customer relations market is declining (-1.4 %) and shifting "from volume to value", driven by AI. But AI still accounts for only 8.7 % of value, and 0.9 % in hybrid mode. The missing link between the slogan and the proof is the measurement of every interaction: conversational analysis.

Thousands of small blue tiles, of which only about thirty are lit up in coral
Quality Monitoring 14 min

Analysing 100% of calls: what the statistics say, and what it really costs

With 30 calls listened to a month, an 80% compliance rate in fact lies anywhere between 63% and 91%, and a ten-point drop cannot be told apart from chance. The calculation vendors do not show, the gap from which an action plan is justified, what analysing every call really changes, what it does not solve, and its cost per evaluated conversation.

Six rounded steps climb towards a large grid of tiles fully lit up in coral
Quality Monitoring 12 min

Moving to 100% quality monitoring: the six-step method

Moving from sample-based listening to analysing every call changes the method, not just the tool. Deciding what you measure, rewriting the scorecard, calibrating the analysis against your evaluators, prioritising alerts, budgeting by the minute and redeploying the quality team: the six steps, with the calibration protocol and the mistakes to avoid.

A coral thread starts from a checklist of ticked boxes and draws a heart
Quality Monitoring 17 min

Quality Monitoring: are you more "procedural" or "relational"?

A procedural scorecard checks that the advisor introduced themselves, rephrased and closed the call. A relational approach looks at what the call produced for the customer: a problem solved, a commitment kept, a reason to trust. What research says, our stance inspired by the Agile Manifesto, how to measure the relationship without measuring emotion, and a test to place your own set-up.

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