Frequently asked questions

Traditional quality monitoring relies on manual listening that only covers 2 to 5% of interactions. Raisetalk automatically analyses 100% of conversations using AI, with customisable evaluation grids in natural language, objective scoring and real-time alerts. The result: a comprehensive, unbiased view of your interaction quality.

No. Raisetalk augments your supervisors' capabilities by providing pre-processed analyses, automatic scores and targeted alerts. They can focus on coaching, training and strategic decisions instead of spending time manually listening to recordings.

Raisetalk automatically evaluates each conversation against your customised quality grids. You define your criteria in natural language (e.g. 'Did the agent offer an alternative?'), the platform evaluates them, generates a score and triggers alerts for interactions that require special attention.

Transcription covers fifteen languages, including English, French, Spanish, German, Italian and Dutch. Analysis and scorecards work in the language of the conversation, while the interface and reporting stay in the user's own language.

Absolutely. Raisetalk lets you define evaluation criteria in natural language, weight them and organise them into multi-skill grids by interaction type. You create and modify your analysis models independently, with no technical intervention required.

Yes. Raisetalk identifies five categories of departure signals hidden in conversations: expressed dissatisfaction, competitor comparisons, cancellation or termination requests, repeated complaints and progressive disengagement. These signals enable you to act before the customer leaves.

Raisetalk automatically verifies the presence of mandatory disclosures in each conversation (telemarketing, MiFID II, IDD, energy…), generates a compliance score and triggers real-time alerts for non-compliance. Everything is archived with audio and text evidence for your audits.

Yes. The same scorecard applied to in-house teams, BPO providers and conversational agents creates a common yardstick. Reporting then exposes the gaps by team, by advisor and by criterion, across every conversation rather than a sample.

The number of users is unlimited. Raisetalk offers an RBAC model with three default roles: Administrator (full configuration), Operational manager (dashboard and alert access), Advisor (read-only access), plus configurable custom roles. Data is segregated by team and organisation.

Raisetalk integrates via REST API, audio file import through sFTP/CSV or native connectors with major CCaaS platforms (Genesys, Avaya, Amazon Connect, Twilio…). You can start with a manual audio file import for a gradual migration, then automate the integration.

Yes. Raisetalk has a comprehensive, documented REST API that enables integration with any CRM or business tool. Call summaries, quality scores and alerts can be automatically pushed to your contact records or tickets.

In batch processing, results are typically available in under two minutes per hour of audio. Transcription, semantic analysis and scoring are executed end-to-end without any manual intervention.

Transcription still runs, but its error rate rises and some criteria may become undecidable. Raisetalk flags conversations whose analysis is unreliable, and an evaluation can be deactivated so that it does not weigh on your quality monitoring.

Yes. Raisetalk is designed with privacy-by-design principles: automatic pseudonymisation of 35 categories of personal data, operational right to erasure, DPA (Data Processing Agreement) provided to every client. The platform is also AI Act ready.

No. Your customers' conversations are never used to train Raisetalk's models or those of third parties. Your data remains strictly isolated and proprietary.

All data is hosted in Europe (Google Cloud Platform, EU region). The infrastructure is secured with AES-256 encryption at rest and TLS 1.3 in transit.

Yes. Raisetalk applies security best practices from design through to operations. You can request access to the security audit reports via the Aikido button at the bottom of the page.

Yes. Raisetalk offers early access with no credit card required. You can import your first conversations and get real results immediately. A guided welcome tour accompanies you from sign-up.

Raisetalk offers a pay-as-you-go model: billing per minute of analysed conversation, with no fixed licence fee or mandatory annual commitment. Volume packages are available above a certain monthly threshold. You only pay for what you use.

No. Raisetalk's pay-as-you-go model has no setup fees, no minimum billing and no duration commitment. The real-time FinOps dashboard lets you track your spending to the minute.

A trial starts in minutes by dropping in an audio file. A full rollout, with telephony connected, the scorecard built and roles configured, usually takes two to four weeks depending on where your recordings come from.

Every new client benefits from dedicated onboarding with a Customer Success Manager: grid configuration session, technical integration and team training. Technical support is available by email and chat.