Question 1

What is Raisetalk?

Accepted Answer

Raisetalk is an AI-powered conversational analysis and quality monitoring platform. It automatically transcribes, analyses and evaluates 100% of your conversations (calls, chats, emails) to extract actionable insights: sentiments, weak signals, compliance and sales performance.

Question 2

How is Raisetalk different from traditional quality monitoring?

Accepted Answer

Traditional quality monitoring relies on manual listening that only covers 2 to 5% of interactions. Raisetalk automatically analyses 100% of conversations using AI, with customisable evaluation grids in natural language, objective scoring and real-time alerts. The result: a comprehensive, unbiased view of your interaction quality.

Question 3

Will AI replace my supervisors?

Accepted Answer

No. Raisetalk augments your supervisors' capabilities by providing pre-processed analyses, automatic scores and targeted alerts. They can focus on coaching, training and strategic decisions instead of spending time manually listening to recordings.

Question 4

How does automated Quality Monitoring work?

Accepted Answer

Raisetalk automatically evaluates each conversation against your customised quality grids. You define your criteria in natural language (e.g. 'Did the agent offer an alternative?'), the platform evaluates them, generates a score and triggers alerts for interactions that require special attention.

Question 5

Can Raisetalk detect churn risks?

Accepted Answer

Yes. Raisetalk identifies five categories of departure signals hidden in conversations: expressed dissatisfaction, competitor comparisons, cancellation or termination requests, recurring frustration and progressive disengagement. These signals enable you to act before the customer leaves.

Question 6

How does Raisetalk help with regulatory compliance?

Accepted Answer

Raisetalk automatically verifies the presence of mandatory disclosures in each conversation (telemarketing, MiFID II, IDD, energy…), generates a compliance score and triggers real-time alerts for non-compliance. Everything is archived with audio and text evidence for your audits.

Question 7

How do I integrate Raisetalk with my telephony infrastructure?

Accepted Answer

Raisetalk integrates via REST API, audio file import through sFTP/CSV or native connectors with major CCaaS platforms (Genesys, Avaya, Amazon Connect, Twilio…). You can start with a manual audio file import for a gradual migration, then automate the integration.

Question 8

Does Raisetalk integrate with my CRM?

Accepted Answer

Yes. Raisetalk has a comprehensive, documented REST API that enables integration with any CRM or business tool. Call summaries, quality scores and alerts can be automatically pushed to your contact records or tickets.

Question 9

How long does it take to process a conversation?

Accepted Answer

In batch processing, results are typically available in under two minutes per hour of audio. Transcription, semantic analysis and scoring are executed end-to-end without any manual intervention.

Question 10

Can I customise the analysis criteria and evaluation grids?

Accepted Answer

Absolutely. Raisetalk lets you define evaluation criteria in natural language, weight them and organise them into multi-skill grids by interaction type. You create and modify your analysis models independently, with no technical intervention required.

Question 11

Where is data processed by Raisetalk hosted?

Accepted Answer

All data is hosted in Europe (Google Cloud Platform, EU region). Raisetalk does not transfer any data to third countries. The infrastructure is secured with AES-256 encryption at rest and TLS 1.3 in transit.

Question 12

Is Raisetalk GDPR compliant?

Accepted Answer

Yes. Raisetalk is designed with privacy-by-design principles: automatic pseudonymisation of 35 categories of personal data, operational right to erasure, DPA (Data Processing Agreement) provided to every client. The platform is also AI Act ready.

Question 13

Are conversations used to train AI models?

Accepted Answer

No. Your customers' conversations are never used to train Raisetalk's models or those of third parties. Your data remains strictly isolated and proprietary.

Question 14

Is Raisetalk secure?

Accepted Answer

Yes. Raisetalk applies security best practices from design through to operations. You can request access to the security audit reports via the Aikido button at the bottom of the page.

Question 15

How does Raisetalk pricing work?

Accepted Answer

Raisetalk offers a pay-as-you-go model: billing per minute of analysed conversation, with no fixed licence fee or mandatory annual commitment. Volume packages are available above a certain monthly threshold. You only pay for what you use.

Question 16

Is there a free trial?

Accepted Answer

Yes. Raisetalk offers early access with no credit card required. You can import your first conversations and get real results immediately. A guided welcome tour accompanies you from sign-up.

Question 17

Are there hidden fees or minimum commitments?

Accepted Answer

No. Raisetalk's pay-as-you-go model has no setup fees, no minimum billing and no duration commitment. The real-time FinOps dashboard lets you track your spending to the minute.

Question 18

How many users and roles can be configured?

Accepted Answer

The number of users is unlimited. Raisetalk offers an RBAC model with three default roles: Administrator (full configuration), Operational manager (dashboard and alert access), Advisor (read-only access), plus configurable custom roles. Data is segregated by team and organisation.

Question 19

What support is provided during setup?

Accepted Answer

Every new client benefits from dedicated onboarding with a Customer Success Manager: grid configuration session, technical integration and team training. Technical support is available by email and chat.

Question 20

Which languages does Raisetalk support?

Accepted Answer

Transcription covers fifteen languages, including English, French, Spanish, German, Italian and Dutch. Analysis and scorecards work in the language of the conversation, while the interface and reporting stay in the user's own language.

Question 21

Can I compare quality across several teams or providers?

Accepted Answer

Yes. The same scorecard applied to in-house teams, BPO providers and conversational agents creates a common yardstick. Reporting then exposes the gaps by team, by advisor and by criterion, across every conversation rather than a sample.

Question 22

What happens when the audio quality is poor?

Accepted Answer

Transcription still runs, but its error rate rises and some criteria may become undecidable. Raisetalk flags conversations whose analysis is unreliable, and an evaluation can be deactivated so that it does not weigh on your quality monitoring.

Question 23

How long does it take to get started?

Accepted Answer

A trial starts in minutes by dropping in an audio file. A full rollout, with telephony connected, the scorecard built and roles configured, usually takes two to four weeks depending on where your recordings come from.

Frequently Asked Questions

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