Protect privacy without losing business intelligence.

Because understanding a call should never come at the expense of confidentiality.

Privacy protection in conversation analytics

🔐 Protect privacy without losing business intelligence.

Raisetalk goes further in responsible conversational analysis.

🎉 New feature: automatic anonymization of 35 types of personal data.

📞 When a conversation is transcribed, our engine identifies and masks:
- First and last names
- Phone numbers, emails
- Banking details, postal addresses, contract numbers
... and many other personal data types

✅ Objective: enable our customers to meet their GDPR obligations while preserving the operational and strategic value of analyzed exchanges.

🧠 Because understanding a call should never come at the expense of confidentiality.

👉 Learn more about our approach: https://www.raisetalk.com
🚀 Try it now: https://app.raisetalk.com/try

Thousands of small blue tiles, of which only about thirty are lit up in coral
Quality Monitoring 14 min

Analysing 100% of calls: what the statistics say, and what it really costs

With 30 calls listened to a month, an 80% compliance rate in fact lies anywhere between 63% and 91%, and a ten-point drop cannot be told apart from chance. The calculation vendors do not show, the gap from which an action plan is justified, what analysing every call really changes, what it does not solve, and its cost per evaluated conversation.

Six rounded steps climb towards a large grid of tiles fully lit up in coral
Quality Monitoring 12 min

Moving to 100% quality monitoring: the six-step method

Moving from sample-based listening to analysing every call changes the method, not just the tool. Deciding what you measure, rewriting the scorecard, calibrating the analysis against your evaluators, prioritising alerts, budgeting by the minute and redeploying the quality team: the six steps, with the calibration protocol and the mistakes to avoid.

A coral thread starts from a checklist of ticked boxes and draws a heart
Quality Monitoring 17 min

Quality Monitoring: are you more "procedural" or "relational"?

A procedural scorecard checks that the advisor introduced themselves, rephrased and closed the call. A relational approach looks at what the call produced for the customer: a problem solved, a commitment kept, a reason to trust. What research says, our stance inspired by the Agile Manifesto, how to measure the relationship without measuring emotion, and a test to place your own set-up.

A coral umbrella shelters a file labelled ACPR, with a form, an advice form and a call's sound wave coming out of it
Strategy 17 min

Insurance in France: what a defensible duty-to-advise file looks like in an ACPR inspection

For insurers, brokers and agents selling insurance in France, particularly by telephone. Since recommendation 2024-R-03, the duty to advise must be proven in writing for all insurance products, and in May 2026 the ACPR ruled that an oral exchange is not enough. Yet it is listening to the calls that brings advice forms down. The four documents of a defensible file, the consistency test between the written record and the call, and what an analysis tool does, or does not do, for you.

A field of blue dots from which a short coral line stands out, rising
Voice of Customer 13 min

Weak signals in customer conversations: spotting them without inventing intentions

A weak signal is a rare, recurring and growing fact, not a dissatisfied customer. Four forms can be spotted reliably in calls: a phrase that keeps coming back, the same reason for a repeat call, a reworded request, a break in the expected flow. The four-step method to detect them across every call, the false signals to rule out, and why an emotion score is not one.

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Conversational Analysis 16 min

12 conversational analysis software tools in 2026: the comparison for French-speaking contact centres, without ranking

Gong, Fireflies.ai, CallMiner, Observe.AI, Genesys Cloud, Verint, Raisetalk: under the "conversational analysis" label, four families of tools that do not listen to the same thing. Twelve software tools reviewed with the criteria of a French-speaking contact centre: public pricing, documented French support, data hosting, auditability of scores. No rating and no podium, with sources, and with the cases where Raisetalk is not the right choice.

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