Raisetalk17 July 20257 min read

Conversational Analysis and Voice of Customer: 12 features that make the difference.

Conversational analysis is much more than just transcription, and choosing software raises strategic questions.

Twelve conversation analytics and Voice of the Customer features

1. Ready to Use

With Raisetalk, you define your criteria and analysis grids in natural language, without having to "train" the AI model.

2. Agnostic

You choose the AI models you want to use, as well as the processing region. Beyond confidentiality and data sovereignty issues, you can benefit from—and test—the AI models we regularly add. If you have your own AI technologies hosted internally, Bring Your Own Model!

3. Zero-License

With Raisetalk, you pay when you use. Not when you plan to use, not based on number of employees, not based on the captain's age.

Costs are displayed with complete transparency, you have precise consumption tracking.

And let's not forget that as of September 12, 2025, the Data Act (EU regulation 2023/2854) requires more reversibility and data portability to avoid classic "lock-in."

We welcome you as soon as you're ready. If you find better elsewhere, you're free to go.

4. Justified

You've heard about AI hallucinations? Their biases?

In Raisetalk, each evaluated criterion is accompanied by:

a justification
direct access capability to the relevant audio passage(s)

Analysis being framed by context elements, the conversation, and criteria: biases are extremely rare.

Transparency. Trust. Explainability.

5. Synthetic

Listening to a call is tedious. Reading the transcription... even more so!

Raisetalk provides you natively with:

a short summary (3 to 6 points)
conversation highlights (both advisor and customer side)

In addition to transcription and analysis of your criteria.

#KeepItSimpleStupid!

6. Contextualized

What's the value of conversation analysis if you don't know the context in which it occurred?

Was it an inbound call? Outbound?
Which IVR menu or queue was involved?
Was the customer a VIP?

All information known by your recorder has value and is therefore automatically retrieved by Raisetalk. You extend your steering capabilities without disrupting your organization.

7. Confidential

Exchanges with your customers and prospects sometimes concern sensitive data that has no reason to be transcribed to analyze the conversation.

Raisetalk integrates pseudonymization of 35 types of Personal Data.

8. Multilingual

Your customers are international and speak multiple languages? #WeGotYou!

Raisetalk transcribes conversations in more than 15 languages.

Your quality managers aren't multilingual? #WeStillGotYou!

Raisetalk provides you with the summary, highlights, complete conversation analysis in the language of your choice.

9. Secure

Raisetalk offers a state-of-the-art platform:

encryption in transit and at rest,
WAF, Rate Limit, IP Restrictions, ...
scalable and resilient infrastructure,
data compartmentalization via your organizational chart

10. White Label

Want to customize the domain name and interface your users access?

Raisetalk is designed for it.

11. Intelligent

Evaluating criteria allows measuring quality and perception.

But Raisetalk goes further by enabling classification based on natural language questions:

what pain points are raised by customers?
what obstacles are mentioned by prospects?
which competitors are cited in exchanges?

Your contacts have so much to tell you!

12. Analytical

What's the point of analyzing thousands of conversations if you can't extract the global essence?

Raisetalk obviously provides you with reporting and real-time alerts.

All constituted data can serve as filters and cross-references: teams, users, analysis models, criteria acquisitions, contexts, periods...

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