Analysis for machines, relationships for humans

In this blog, we share our vision of tomorrow's customer relationships: how conversational analysis is revolutionizing Quality Monitoring, how AI decodes the voice of the customer, and most importantly, how to transform these insights into memorable experiences.
➜ Strategies, feedback, and innovations: everything you need to elevate your customer experience.

Continuous security monitoring at Raisetalk
StrategyAugust 19, 2026 15 min

Is Raisetalk secure? What we measure, fix and publish

No open vulnerability, thirteen compliance frameworks in the green, and audit reports available on request from the footer. This article describes the machinery behind those claims: six surfaces analysed continuously, an application firewall in blocking mode, and a process in which no alert is ever closed by a machine. It then compares this approach with ISO 27001 certification and penetration testing, which complement it, but which come afterwards.

SecurityVulnerabilitiesComplianceISO 27001PentestGDPR
French law of 11 August 2026 on telephone canvassing
StrategyAugust 11, 2026 18 min

France, 11 August 2026: cold calling moves to prior consent, and the burden of proof changes sides

Since 11 August 2026, calling a consumer in France without prior consent is prohibited and Bloctel is gone. Law no. 2025-594 and Decree no. 2026-662 impose four mandatory disclosures at collection, consent valid for twelve months with no tacit renewal, proof kept for three years, and expressly allow oral withdrawal during the call. The real change is the burden of proof: it now rests on the caller, and it sits inside their own recordings. The French text also reaches calls placed from abroad to French numbers.

Telephone canvassingConsentComplianceDGCCRFCNILBloctelConversational Analysis
Roles and access rights management in Raisetalk
StrategyJuly 20, 2026 9 min

Roles and permissions: involve your whole company, each with their own scope

Involving every member of staff in quality means giving each person their fair scope of responsibility. Raisetalk separates what a user can do (their permissions) from what they can see (their place in the org chart). Three default roles are enough for most companies; a Roles screen lets you build custom ones. Under the hood, two established models combined: RBAC for permissions, ABAC for visibility.

Roles and permissionsAccess controlRBACABACGovernanceQuality Monitoring
Criteria for choosing a conversation analytics solution
StrategyMarch 30, 2026 12 min

How to Choose a Conversational Analysis Solution: The 12 Essential Criteria

The speech analytics market has reached $4.1 billion and solutions are multiplying. STT accuracy, customization, AI independence, usability, data sovereignty: discover the 12 key criteria for evaluating and comparing conversational analysis platforms.

Conversational AnalysisQuality MonitoringPersonal DataGuide
Mistral AI and Raisetalk's technological independence
StrategyJanuary 8, 2026 8 min

Mistral AI: Aiming for Technological Independence

Raisetalk enriches its offering with Mistral AI, the French generative AI champion. A new step in our independence strategy from LLM providers.

AIMade in FranceConversational Analysis