Analysis for machines, relationships for humans

Since 11 August 2026, calling a consumer in France without prior consent is prohibited and Bloctel is gone. Law no. 2025-594 and Decree no. 2026-662 impose four mandatory disclosures at collection, consent valid for twelve months with no tacit renewal, proof kept for three years, and expressly allow oral withdrawal during the call. The real change is the burden of proof: it now rests on the caller, and it sits inside their own recordings. The French text also reaches calls placed from abroad to French numbers.

Involving every member of staff in quality means giving each person their fair scope of responsibility. Raisetalk separates what a user can do (their permissions) from what they can see (their place in the org chart). Three default roles are enough for most companies; a Roles screen lets you build custom ones. Under the hood, two established models combined: RBAC for permissions, ABAC for visibility.

SYD Digital Care, a French pure player in customer interaction management and exclusive Kiamo integrator, becomes a distributor and integrator of Raisetalk, the French conversational analysis solution.

The speech analytics market has reached $4.1 billion and solutions are multiplying. STT accuracy, customization, AI independence, usability, data sovereignty: discover the 12 key criteria for evaluating and comparing conversational analysis platforms.

Raisetalk enriches its offering with Mistral AI, the French generative AI champion. A new step in our independence strategy from LLM providers.

Conversational analysis is much more than just transcription, and choosing software raises strategic questions.