Advisor dashboard: track your score and keep improving

The advisor's home dashboard in Raisetalk: your score compared with your team's, your progress over twelve months, your strengths and the criteria to work on, every score backed by extracts from your calls.

In this video:

• your score against the team average, and your progress towards the target
• your strengths and the criteria to work on
• your latest evaluations, with the option to dispute a criterion
• the debrief left by your manager, to read and reply to
• your successful passages on your weakest criterion, to learn from

An advisor only sees their own conversations, even with team rights.

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.