Video tutorials
Every Raisetalk feature shown in one to two minutes, in the application, on fictional data: dashboards, evaluations, grids and criteria, alerts, disputes, debriefs, reports and administration.
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Sign in to Raisetalk with your work email address, and reset a forgotten password yourself, in under a minute.
Manager dashboard: track your teams' call quality
The manager's home dashboard in Raisetalk: your teams' average score, the advisors to congratulate or support, the weakest criteria and the alerts to handle. Your morning check: at a glance, you know where to act.
Advisor dashboard: track your score and keep improving
The advisor's home dashboard in Raisetalk: your score compared with your team's, your progress over twelve months, your strengths and the criteria to work on, every score backed by extracts from your calls.
Administrator dashboard: quality, adoption and balance
The Raisetalk administrator's home dashboard: quality, active users, credits and support in one place. At a glance, you steer your organisation.
Raisetalk free trial: from sign-up to your first evaluated calls
Start a free Raisetalk trial, with no credit card, upload your first call recordings, and read their evaluations a few minutes later.
Quality alerts: create a notification and handle the alert
Get notified when a call misses a criterion, then handle the alert through to closure. In Raisetalk Automations, a notification is set up in five guided steps, and each alert becomes a tracked task, with an owner, a deadline and actions.
Read a call evaluation: score, criteria and transcript
The evaluation page of a conversation in Raisetalk: the compliance score, each criterion justified by the passage of the call behind it, the audio player, the summary, the labels and the transcript, on a single page.
Conversation list: filter, sort and export your calls
Find the right conversation in a few clicks in Raisetalk: the list of every evaluated conversation, with four scores per row, filters that apply instantly, saved views, sorting, search and CSV export.
Dispute an evaluation criterion, then arbitrate the dispute
The advisor's right of reply in Raisetalk: dispute a criterion of your own evaluation, with a reason, then the manager's arbitration, accepting or rejecting with a required comment. The score is recalculated, and every decision stays visible on the evaluation.
Manage teams and user accounts: team tree and invitations
Organise teams in a tree and manage user accounts in Raisetalk: the tree decides what everyone sees, and nothing is ever deleted.
Conversation labels: call reason, offer, resolution
Raisetalk labels qualify every conversation (call reason, offer, first contact resolution) without counting towards the score: criteria do the scoring. They are filled on every analysis, by hand, or by the connector.
Quality scorecard: build criteria, groups and grids
Set up call analysis in Raisetalk: write a criterion as an observable behaviour, in one sentence, file it in a group, then build a tailored evaluation grid. Raisetalk evaluates every criterion, on every conversation.
Roles and access rights: create a role and assign it
Who sees what, and who does what: in Raisetalk, every user gets a role, and every role opens up rights, family by family. Create a custom role, then assign it from a user's page.
Billing: track your prepaid balance and consumption
Track billing in Raisetalk: the prepaid balance, its consumption and top-ups on a single page, and a low balance threshold that warns you, by email and on screen, before the balance runs out.
Team quality report: from figures to conversations
The Raisetalk Team report: the quality of one or more teams, from the summary down to the conversations. Four indicators compared with the period of your choice, a written summary, rankings, and every tile leading to the conversations it sums up. Filter, organise and share your results.
Query your customer conversations in plain language: Discovery
Raisetalk Discovery: ask your customer conversations an open question, in plain language, and get a sourced answer, clickable through to the exchanges behind it.
Debrief an evaluation with your advisor: quality coaching
The evaluation debrief in Raisetalk: a recorded exchange between manager and advisor, from start to closing. The manager comments and can adjust a criterion, the advisor replies, and closing locks the evaluation.
Disputes report: find the evaluation criteria to review
The Raisetalk Disputes report: what is disputed, accepted or rejected, by whom, and how fast. It points to the criteria to review, those to explain to advisors, and the requests still awaiting arbitration.
Debriefs report: track how your advisors are coached
The Raisetalk Debriefs report: how many debriefs, led by whom, how long each step takes, what is still in progress, which advisors are not being followed, and what debriefs change in evaluations.
