Quality alerts: create a notification and handle the alert

Get notified when a call misses a criterion, then handle the alert through to closure. In Raisetalk Automations, a notification is set up in five guided steps, and each alert becomes a tracked task, with an owner, a deadline and actions.

In this video:

• the trigger on every evaluated conversation, with a condition on a criterion (here, Duty to advise not acquired)
• an estimate of the alert volume over thirty days
• the recipients, by role, in Raisetalk or by email
• the task: an owner, a 24-hour deadline, mandatory actions, an outcome at closure
• handling it in My alerts: reason, quoted passage of the call, taking it on, actions, comment and closure

Taking it on, actions, comment and closure are all logged.

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.