Quality scorecard: build criteria, groups and grids

Set up call analysis in Raisetalk: write a criterion as an observable behaviour, in one sentence, file it in a group, then build a tailored evaluation grid. Raisetalk evaluates every criterion, on every conversation.

In this video:

• the criteria library: group, grids, assertion, points and status
• the criteria provided by Raisetalk, read-only, ready to duplicate
• creating a criterion: its group, its name, its assertion (who does what) and its points
• a mandatory criterion, decided on every conversation: acquired or not acquired
• groups, which sort criteria by theme
• building a grid: pick criteria, add a group, keep an eye on the maximum points
• a change applies to the following analyses: past scores do not change

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.