Debrief an evaluation with your advisor: quality coaching

The evaluation debrief in Raisetalk: a recorded exchange between manager and advisor, from start to closing. The manager comments and can adjust a criterion, the advisor replies, and closing locks the evaluation.

In this video:

• starting the debrief from the evaluation page: a four-step timeline
• the manager's comment: what they observed in the call, and the point to work on
• adjusting a criterion during the exchange: the score is recalculated, the criterion is marked Adjusted in debrief
• advisor side: the debrief flagged on their home page and by the bell, then their reply, final once saved
• closing by the manager: each step keeps its date and author, the evaluation is locked

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.