Debriefs report: track how your advisors are coached

The Raisetalk Debriefs report: how many debriefs, led by whom, how long each step takes, what is still in progress, which advisors are not being followed, and what debriefs change in evaluations.

In this video:

• the period at a glance: debriefs opened, advisors debriefed, debriefs in progress and closed
• the time taken at each step: manager's comment, advisor's reply, closing
• the period summary
• the table by team, by manager and by advisor
• an advisor's panel: their score over six months, their debriefs, their points worked on
• a debrief's journey, the debriefs in progress and the oldest ones
• advisor coverage and the age of their latest debrief
• what debriefs change: adjustments, effect on the score, points worked on, themes worked on
• from overdue debriefs to abandoning one, with a reason

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.