Query your customer conversations in plain language: Discovery

Raisetalk Discovery: ask your customer conversations an open question, in plain language, and get a sourced answer, clickable through to the exchanges behind it.

In this video:

• the scope: the period and the teams
• twenty-five suggested questions, sorted by topic, or your own question (here: what questions do customers ask before accepting an option?)
• the answer: summary, charts and detailed analysis
• the sources: the extracts cited, with their relevance and their conversation
• from an item in the answer to the conversations where it was spotted, then to the passage of the call

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.