Conversation labels: call reason, offer, resolution

Raisetalk labels qualify every conversation (call reason, offer, first contact resolution) without counting towards the score: criteria do the scoring. They are filled on every analysis, by hand, or by the connector.

In this video:

• five labels, with their values and their use over thirty days
• the three types: list of values, free text or number
• creating a label filled on every analysis: its closed question and its possible values (here, the cancellation reason)
• deactivating a value without losing the history of conversations already labelled
• filtering the conversation list by label; reports and automations use labels too

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.