Read a call evaluation: score, criteria and transcript

The evaluation page of a conversation in Raisetalk: the compliance score, each criterion justified by the passage of the call behind it, the audio player, the summary, the labels and the transcript, on a single page.

In this video:

• the compliance score, calculated on the grid's criteria only
• Temperature, Attitude and Sentiment, which describe the exchange (expressed signals, observed behaviours) without counting towards the score
• the player, with talk time and the key points for advisor and customer
• the conversation's summary and labels
• criteria sorted by group, the not-acquired filter, and the passage that justifies each one
• the transcript, which follows playback
• exporting the evaluation as a PDF

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.