Team quality report: from figures to conversations

The Raisetalk Team report: the quality of one or more teams, from the summary down to the conversations. Four indicators compared with the period of your choice, a written summary, rankings, and every tile leading to the conversations it sums up. Filter, organise and share your results.

In this video:

• sharing the report, scheduling it by email or exporting it as a PDF
• comparing with the previous period or last year, grouping by day, week or month
• four indicators, and their previous value
• the summary: key takeaways, highlights and recommendations
• results by criteria group and by criterion
• the best and lowest scored conversations
• the ranking of teams and advisors
• a saved view, which applies its filters in one click
• from a rarely acquired criterion to the list of conversations concerned

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.