Disputes report: find the evaluation criteria to review

The Raisetalk Disputes report: what is disputed, accepted or rejected, by whom, and how fast. It points to the criteria to review, those to explain to advisors, and the requests still awaiting arbitration.

In this video:

• the period at a glance: decisions requested, acceptance rate, median decision time, pending requests
• the report's own filters: request type, decision, arbitrator
• the criteria matrix: review first, review, explain to advisors
• the direction of disputes, which tells you what to fix
• the criteria disputed or corrected directly by a manager, with their signal
• a criterion's panel: six months of disputes, the mark of its last change, the latest decisions
• decision times, the age of pending requests and the effect of acceptances on scores
• who disputes and who arbitrates: teams, advisors, arbitrators, deactivation requests
• from overdue requests to the arbitration screen

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.