Manager dashboard: track your teams' call quality

The manager's home dashboard in Raisetalk: your teams' average score, the advisors to congratulate or support, the weakest criteria and the alerts to handle. Your morning check: at a glance, you know where to act.

In this video:

• the average score, its trend over twelve months and the gap to target
• the Top 5 advisors, and those to encourage
• the weakest criteria and each team's score
• the latest alert, opened straight at the passage of the call that justifies it

For: contact centre managers, supervisors and quality leads.

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.