Roles and access rights: create a role and assign it

Who sees what, and who does what: in Raisetalk, every user gets a role, and every role opens up rights, family by family. Create a custom role, then assign it from a user's page.

In this video:

• the default roles and their rights families: full, partial or none
• a role's page: its home dashboard, and its rights, each one explained
• implied rights, switched on with the right that implies them
• creating a role (here, Quality lead), in each language
• assigning it to a user: their menus and access follow immediately
• a role is never deleted, it is deactivated

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.