Manage teams and user accounts: team tree and invitations

Organise teams in a tree and manage user accounts in Raisetalk: the tree decides what everyone sees, and nothing is ever deleted.

In this video:

• teams in a tree: everyone sees their own team and those below it
• adding a sub-team
• deactivating a team: its members lose access, accounts and conversations stay attached
• the user list: role, team, last sign-in
• creating an account and sending the invitation
• a user's page, and their third-party identifiers (telephony, CRM) that link imported conversations to them
• editing several accounts at once: team, role, language or deactivation

Raisetalk is a conversational analysis solution for contact centres and customer service teams: 100% of conversations evaluated against your own grids, every finding linked to the passage of the call behind it.

Demo using fictional data.