Analysis for machines, relationships for humans

In this blog, we share our vision of tomorrow's customer relationships: how conversational analysis is revolutionizing Quality Monitoring, how AI decodes the voice of the customer, and most importantly, how to transform these insights into memorable experiences.
➜ Strategies, feedback, and innovations: everything you need to elevate your customer experience.

<b>AssemblyAI Universal</b>: three new transcription models now available
AiForGoodJuly 10, 2026 8 min

Raisetalk rolls out three new AssemblyAI models: Universal 2, Universal 3 Pro and Universal 3.5 Pro. A new transcription generation, native GDPR pseudonymization, EU & US regions and context biasing for your business vocabulary. Find out which one to choose.

Speech To TextAssemblyAIPseudonymizationConversational AnalysisQuality Monitoring
<b>Voxtral Transcribe 2</b>: Mistral AI's Latest Transcription Model Now Available
AiForGoodFebruary 10, 2026 10 min

Raisetalk deploys Voxtral Transcribe 2 by Mistral AI: native diarization, 4% WER and French sovereignty. Discover how this new STT model reshapes the comparison.

Speech To TextMistral AIDiarizationConversational AnalysisMade in France
<b>Speech-to-Text</b>: which model(s) to choose for analyzing your conversations?
AiForGoodJanuary 21, 2026 15 min

Quality Monitoring, Sales Compliance, Voice of Customer: the choice of transcription model determines the reliability of your analyses. Comparison of the 7 STT models available on Raisetalk, with our recommendations by use case.

Speech To TextConversational AnalysisQuality MonitoringVoice of CustomerAI