In this blog, we share our vision of tomorrow's customer relationships: how conversational analysis is revolutionizing Quality Monitoring, how AI decodes the voice of the customer, and most importantly, how to transform these insights into memorable experiences.
➜ Strategies, feedback, and innovations: everything you need to elevate your customer experience.
Raisetalk now captures calls directly from your telephony infrastructure via the SIPREC standard (RFC 7865/7866), on top of the cloud connectors (Aircall, Ringover, or any other platform with an API), the Kiamo connector through our partner SYD, and sFTP. An open standard compatible with most SBCs on the market, capture of 100% of calls at the source for compliance, and a single chain from call to proof.
The Ringover x Raisetalk API connector is now live: the second direct connector in our catalog, after Aircall. A single API key (EU and US regions supported) and your Ringover calls are automatically transcribed, scored and analyzed. Automated Quality Monitoring, interaction analysis, Voice of the Customer and conversational search apply immediately. Integration free for any contract signed before September 30, 2026.
Raisetalk's first direct API connector is now live. Plug in your Aircall account in minutes: transcription, automated Quality Monitoring, interaction analysis, Voice of the Customer and conversational search immediately apply to 100% of your calls. Integration free for any contract signed before June 30, 2026.